August 28, 2020

Client Communication in the Digital Era

Words by
Perfect Portal
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In today’s era of disruptive technologies like mobile, social, cloud, Artificial Intelligence, every business needs to find their competitive edge to remain relevant.

As technology evolves, so are customers’ needs: they are eager for information. They want it now, they want it personalized and they are searching it every step of their decision-making journey.
In short, the power lies in their hands – literally in the devices they hold.

In order to keep up with this new digitally conscious customer, businesses must embrace technology to deliver an unmatched experience and create highly engaged customers.

Did you know?
Highly engaged customers are:

  • 6 times more likely to try a new service form their favourite brand
  • 4 times more likely to refer their favourite brand to friends, family and connections
  • 2 times more likely to work with their favourite brand, even when the competition have a better offer

In this digital world, the way a business is communicating with their customers is the key to win more work and stand out from the competition. Technology allows brands to have deeper relationships with customers, but to be truly effective digital communication must be:

  • Consistent
  • Relevant
  • Timely
  • Transparent

Perfect Portal’s technology enables law firms to adapt to the digital world by providing instant and valuable information to all parties involved in a transaction, with one simple click.

Through a convenient and easy to use online platform legal practitioners are able to Quote, Convert, Manage and Communicate effectively from the initial enquiry to completion, across all devices.

With an innovative mobile App designed for the home movers, Perfect Portal empowers firms to manage engagement and build customer loyalty by giving them what they need: consistent, relevant, timely, transparent communication.